Never Miss Another Plumbing Job
Remy answers the phone and your website chat when you can’t — under a sink, on a roof, or after hours. It finds out what the customer needs, takes their details and the job address, and helps book the work into your calendar where booking is set up for your business.
- The burst-pipe call is answered while your hands are full
- The job, the address and when they need you — taken down, not scribbled
- Urgent callers are flagged so you see them first
Incoming job
Caller said: urgent“Leaking pipe under the kitchen sink — it’s dripping into the cupboard.”
The problem, in the caller’s own words
- Address
- The address where the work is needed, read back if unclear
- Requested time
- “Tomorrow, first thing” — kept in the caller’s words
- Callback number
- Confirmed with the caller
- Read back and confirmed
Booking request submitted — look out for the confirmation email
Illustrative — not a real caller. Anything Remy couldn’t confirm is left blank rather than guessed.
The job that can’t wait
How a Plumbing Job Gets Lost While You’re Under a Sink
A leaking pipe, no hot water since this morning, a blocked drain — the caller wants someone today, and the first plumber to pick up usually gets the job. Here’s how it slips away while your hands are full.
- 1
The phone rings on another job
You’re under a sink, up in a loft or halfway through fitting a bathroom. It isn’t a moment you can stop.
- 2
The call goes to voicemail
A caller with water coming through the ceiling rarely leaves a message. They want a person, now.
- 3
They ring the next plumber
Their search results have four more numbers on them. One of those will answer.
- 4
The job is gone before you call back
By the time you’re back in the van, someone else has the address and the afternoon slot.
The missed call never shows up as a lost job — it just never shows up at all.
After-hours leaks don’t wait for Monday
A burst pipe at 9pm or no hot water on a Saturday morning is exactly the call that reaches nobody, and exactly the job you’d most want.
Details scribbled on a receipt in the van
Name, address, what’s leaking, when they’re home — written on a receipt in the van, then typed up later or not at all.
Arranging the visit takes a chain of calls
Agreeing a day and time by phone tag or text means a straightforward job takes three conversations before it takes one visit.
From ringing phone to booking request
What happens to the next urgent call
One continuous flow, with nothing written on a receipt in between. Each step is something Remy actually does on the call — and the last one is a request, not a promise.
- 1
Call answered
Remy picks up on your dedicated number while you’re under the sink, and asks what’s wrong before it asks who’s calling.
- 2
Job & address captured
The leak in the caller’s own words, the address where the work is needed, a confirmed callback number and an email — read back where it’s easy to mishear.
- 3
Time checked against your calendar
Once the caller names a day and time, Remy checks it against your business hours and calendar and offers alternatives if that slot isn’t free.
- 4
Booking request submitted
After the call, a booking request is created for a service your Knowledge Base lists. The customer is told to look out for the confirmation email — which arrives only once the booking is actually made.
A free slot is not a booking. Remy never tells a caller the booking is done, never promises that a plumber will be there at a set time, and never diagnoses the problem — it captures the job and gets the time checked; the booking, and the plumbing, stay yours.
See where your plumbing jobs are being lost
Nine questions about how calls reach you and what happens next. Free, nothing stored, no account — and an honest “can’t tell” where the answers don’t support an estimate.
Get Your Free Business ScanWhat Remy does
The call is answered, the job is captured, the time is checked
Remy is the same AI receptionist on the phone and in your website chat. For a plumbing business the order matters: pick up fast, take the job down properly, get a time checked — then everything else.
01
Answers while your hands are full
Remy picks up on a dedicated phone number set up for your business, whenever the call comes in — mid-job, after hours, on a Sunday. It asks what’s wrong before it asks who’s calling, so a caller with a leak isn’t made to fill in a form first.
02
Gets a time checked, not just promised
Once the caller names a day and time, Remy checks it against your business hours and calendar, offers alternatives if that slot isn’t free, and submits a booking request after the call. The customer receives a confirmation email once the booking is actually made — never an “I’ll be there at two” Remy can’t keep.
Booking applies to services listed in your Knowledge Base, and bookings sync to Google Calendar when your calendar is connected.
03
Takes the job down the way you’d write it
The problem in the caller’s own words — “the downstairs loo won’t stop running” — the address where the work is needed, their name, a confirmed callback number and an email, with the easily misheard details read back. Urgent callers are flagged so you see them first.
04
Nothing goes missing between the call and the van
Every call and chat is saved as a lead in your dashboard, and you receive a summary of each call with the caller’s details, the job and the transcript. A missed call at 9pm is a lead waiting for you at 7am, not a gap in the diary. Anything that needs a human is flagged for review and you’re notified.
05
Answers the questions that interrupt every job
Do you do bathroom fitting? Do you cover my area? Can you come out today? Remy answers from a Knowledge Base you write and edit — your services, prices, hours and policies — and never invents an answer. Anything it can’t answer confidently goes to you instead.
Illustrative example
What a typical call looks like
This is an illustration of how Remy is designed to handle a call, not a real transcript, and the customer is not a real person.
Customer
“I’ve got a leaking pipe under the kitchen sink and I need someone out tomorrow.”
Remy
- 1Asks what’s happening and notes the job in the caller’s own words.
- 2Takes the day and time they’d like, and checks it against your availability and booking rules.
- 3Collects their name, the address where the work is needed, a confirmed callback number and an email.
- 4Reads back the details, then explains that a booking request will be submitted and to look out for a confirmation email.
- 5Sends you a summary of the call with every detail in its own row.
Free Business Opportunity Scan
See Where Your Plumbing Business May Be Losing Opportunities
Before anything else, run the free scan. Nine short questions about how enquiries reach your business and what happens to them, and a plain report on where calls, follow-up or booking may be costing you work — with an estimate where your own answers allow one, and an honest “can’t tell” where they don’t.
The scan asks nine short questions, stores nothing, needs no account, and says plainly when it cannot tell — “not sure” is always a fine answer.
Run My Free Business Opportunity ScanRead about the problems the scan looks for:
How it works
From free scan to answered plumbing calls
01
Run the free Business Opportunity Scan
Nine questions, nothing stored, no account. See where enquiries may be getting lost before deciding anything.
02
Put your plumbing work into the Knowledge Base
List the jobs you take — call-outs, repairs, installations, servicing — with your prices, your hours and your policies. Connect your calendar if you want booking requests to land in it. Remy answers from what you’ve listed and nothing else.
03
Remy answers while you’re on the tools
Calls and website chats are answered whether you’re under a sink or on a roof. Remy takes the problem in the caller’s own words, the job address and their number, and flags the call as urgent when the caller says it is.
04
Pick up the job from your dashboard
Every call summary, lead and booking request is waiting for you, with anything Remy couldn’t answer flagged for review — so the day’s enquiries are in one place instead of in your call log.
FAQ
Questions plumbers ask about Remy
Can Remy answer the phone when your hands are full?
Yes — the burst-pipe call at eight in the evening doesn’t wait for you to be free. Remy answers on a dedicated phone number set up for your business whenever a call comes in, takes the job details and customer details, and sends you a summary of the call — so you can read it when you’re out from under the sink.
Can Remy collect information about an urgent plumbing problem?
Yes. Remy asks what the problem is in the caller’s own words, notes that it’s urgent, still collects their name, address and contact number, and flags the enquiry as urgent in your summary. It tells the caller the team will be in touch as quickly as possible rather than promising a response time, and it doesn’t transfer live calls. If someone describes a life-threatening emergency, Remy tells them to hang up and call 999.
Can Remy help with booking requests for jobs in my week?
Yes, for the services listed in your Knowledge Base — a call-out, a repair, a service, whatever you’ve said you take. Once a caller gives a day and time, Remy checks it against your business hours and availability, offers alternatives if that slot is taken, and submits a booking request after the call. The customer receives a confirmation email once the booking is actually made, and it appears in your dashboard — and in Google Calendar when your calendar is connected. If a caller asks for something you don’t list, Remy takes the details and passes the request to you rather than confirming it.
Can I control what Remy tells customers?
Yes. Remy answers from your Knowledge Base — your services, prices, opening hours, policies, FAQs and any custom instructions — which you can edit at any time. It never invents an answer.
What happens if Remy cannot answer something?
It politely takes the customer’s details, saves the enquiry as a lead marked for your review and notifies you, so you can follow up. The customer is told someone from the business will get back to them.
Can Remy handle calls outside normal hours?
Yes. The eleven-o’clock leak is answered the same way the eleven-o’clock-in-the-morning one is. Remy answers whenever the call comes in, day or night. The appointment times it offers respect the business hours you set, and any after-hours enquiry is waiting in your dashboard and your summary email. Remy doesn’t transfer live calls and doesn’t promise a response time — it tells the caller the team will be in touch as quickly as possible.
Do I need to change my existing business phone number?
No. Remy answers on a dedicated number set up for your business. You can give that number out directly, or keep your existing number and divert calls to it using your phone provider’s call forwarding — whichever suits how your business already works.
Find Out What Your Plumbing Business Could Be Missing
Start with a free scan to see where enquiries or opportunities may be getting lost.
Get My Free Business Scan